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FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

How long does shipping take?

We aim to process and ship all orders as quickly as possible. Delivery times may vary depending on your location, local carrier conditions, and periods of high demand. Once your order has been shipped, you’ll receive tracking information so you can follow its journey.

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with your tracking information. Please allow some time for the tracking information to become available after your order has been dispatched.

Why hasn't my tracking updated yet?

Tracking information may occasionally take some time to update while your package is in transit. This is completely normal and does not necessarily mean your order has stopped moving. If your tracking hasn’t updated for an unusually long time, please contact our support team and we’ll be happy to assist you.

Will I receive my entire order in one package?

In some cases, items from the same order may be shipped separately. If this happens, don’t worry — the remaining items are still on their way and may have separate tracking information.

What if my order hasn't arrived?

If your order seems to be taking longer than expected, please check your tracking information first. If you need any assistance, contact our customer support team with your order number and we’ll gladly check the status of your shipment.

Sizing & Fit

How do I choose the right size?

We recommend checking the size guide on the product page before placing your order.

For the best fit, compare the measurements in our size guide with your own measurements rather than relying solely on the size you usually wear.

What if I'm between two sizes?

If you’re between two sizes, we generally recommend choosing the larger size for a more comfortable fit.

Always check the individual product’s size guide before ordering, as sizing can vary slightly between styles.

Do all SKYNNE products fit the same?

Fit can vary depending on the design and style of each product. For this reason, we recommend checking the sizing information provided on each individual product page.

Returns & Refunds

Can I return my order?

Yes. We want you to feel confident ordering from SKYNNE.

If you’re not satisfied with your purchase, you can request a return within our stated return period, provided the item meets our return conditions.

How do I start a return?

Please contact our customer support team before sending anything back.

We’ll provide you with the correct return instructions and guide you through the process.

Please do not return an item without contacting us first, as this may delay the processing of your return.

When will I receive my refund?

Once your return has been received, inspected and approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

What if my item arrives damaged or incorrect?

If you receive a damaged, defective or incorrect item, please contact us as soon as possible.

Include your order number and clear photos of the item so our team can review the issue and provide an appropriate solution.

Quality & Care

What can I expect from SKYNNE quality?

At SKYNNE, we carefully select our products with a focus on design, comfort, materials and overall finish.

We’re committed to continuously improving our collection and delivering products that meet the standards we set for the SKYNNE brand.

Will the product look exactly like the photos?

We aim to represent every product as accurately as possible.

Please keep in mind that colors may appear slightly different depending on lighting, photography and your screen settings.

How should I care for my SKYNNE items?

For the best results, always follow the care instructions provided for your item.

Proper care helps preserve its fit, appearance and quality for as long as possible.

Orders & Payments

Is it safe to order from SKYNNE?

Yes. Our website uses secure technology to protect your information, and payments are processed through trusted payment providers.

What payment methods do you accept?

All available payment methods will be displayed securely at checkout.

Simply select your preferred payment option when completing your order.

Can I change or cancel my order?

We begin processing orders as quickly as possible.

If you need to change or cancel your order, please contact us immediately after placing it. Once an order has already been processed or shipped, we may no longer be able to make changes.

I entered the wrong shipping address. What should I do?

Please contact us immediately with your order number and the correct shipping address. If your order has not yet been processed, we’ll do our best to update it. Once your order has been shipped, we cannot guarantee that the delivery address can still be changed.

Our Guarantee

What is the SKYNNE Satisfaction Guarantee?

Your satisfaction matters to us.

If something isn’t right with your order, contact our customer support team and we’ll work with you to find an appropriate solution in accordance with our return and refund policy.

What if I have another question?

We’re here to help.

If you can’t find the answer you’re looking for, simply contact our customer support team. For questions about an existing order, please include your order number so we can assist you as quickly as possible.

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Contact Us

Our customer care team is here to assist you with any questions about your order, our products, sizing, returns, or anything else you may need.

Email: info@skynnefit.com

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Products

Full body shaper

Full body shaper

Regular price £45.00 GBP Sale price £30.00 GBP
High-Waisted Shaping Short

High-Waisted Shaping Short

Regular price £45.00 GBP Sale price £30.00 GBP
Sculpt & Shape Compression Leggings

Sculpt & Shape Compression Leggings

Regular price £70.00 GBP Sale price £40.00 GBP
Snatched Seamless Bra

Snatched Seamless Bra

Regular price £30.00 GBP Sale price £20.00 GBP